Managed Services

Managed Services is the practice of outsourcing on a proactive basis management responsibilities and functions and a strategic method for improving operations and cutting expenses. It appears as an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done. Under this subscription model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed whereas the Manage Services provider (MSP) is the service provider delivering the Manage Services. The client and the MSP are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship. Manage Services is the practice of outsourcing on a proactive basis management responsibilities and functions and a strategicmethod for improving operations and cutting expenses

IT Managed Services

Merging new technology solutions with existing IT infrastructures, upgrading critical applications, or finding better ways to manage data storage and retrieval can be daunting– and, if not handled properly, disruptive. To avoid misuse of time and resources, and to maintain customer trust through consistent data management, a proven approach is critical. Our IT Professional Services address each stage of the technology “life cycle,” from strategy and design, to implementation and management. Regardless of where your business sits on that spectrum, our IT Manage Services consultants offer the specialized experience necessary to launch and manage your global IT, security, cloud, communications, mobility, and machine-to-machine (M2M) solutions effectively.

IT Service Deck

We offer multilingual Service Desk Services across the complete spectrum – from basic IT helpdesk to enterprise service desk solutions. This includes complete ticket lifecycle management, proactive alerts monitoring, IT security and identity and access management. IT infrastructure consists of all components that somehow play a role in overall IT and IT-enabled operations. It can be used for internal business operations or developing customer IT or business solutions.IT infrastructure refers to the composite hardware, software, network resources and services required for the existence, operation and management of an enterprise IT environment. It allows an organization to deliver IT solutions and services to its employees, partners and/or customers and is usually internal to an organization and deployed within owned facilities.

Mobile App & Web Application

In recent years mobile technologies have revolutionized business models – from connecting with one’s workforce anytime and anywhere, to extending a brand to current and prospective clients – mobile solutions help maximize efficiency, giving that essential boost to a business. But the need to support multiple mobile platforms, each with different core capabilities, can make developing integrated, cost-effective applications a challenge. Further complicating the challenge is the need to support a wide range of handsets and tablets, while meeting consumer expectations to leverage distinct capabilities of each device, for maximum impact. KarmaBay offers a comprehensive portfolio of mobile services and frameworks for both native and web-based applications on varied mobile platforms, making certain your solution connects with users across all devices.

The Mobile Application has been driven by today’s consumer. Mobile is exploding; valuable applications are constantly being developed by companies looking to build mobile engagement and, ultimately, revenue. Luckily, at KarmaBay Inc, we know Mobile. A Web Application or web app is any program that runs in a web browser. It is created in a browser-supported programming language (such as the combination of JavaScript, HTML and CSS) and relies on a web browser to render the application.

A mobile app is a software application designed to run on mobile devices such as smartphones and tablet computers. Most such devices are sold with several apps bundled as pre-installed software, such as a web browser, email client, calendar, mapping program, and an app for buying music or other media or more apps.

iOS & Android Native Apps

A native app is written for a specific hardware platform such as Apple’s iOS or Google’s Android. They are usually faster than web applications because they are hosted directly on a device. As more and more systems advance towards mobile smart phone usage, an organization’s ability to provide a native app will only increase. iOS (formerly iPhone OS) is a mobile operating system created and developed by Apple Inc. exclusively for its hardware. It is the operating system that presently powers many of the company’s mobile devices, including the iPhone, iPad, and iPod touch. Android is a mobile operating system developed by Google. It is used by several smartphones and tablets. Examples include the Sony Xperia, the Samsung Galaxy, and the Google Nexus One. The Android operating system (OS) is based on the Linux kernel.

Websites

Websites are the most basic of web applications. Every business should have one and it should function properly on all the various browsers and devices on the market. A content management system (CMS) is a structured approach to digital content in which content is presented as repeatable chucks of information in an interface.

A CMS allows organizations to use a collaborative or distributed approach to maintaining systems so that multiple users can access, create, modify, and deploy content Want to turn your website or web application into a secure, point of sale system? There are a ton of e-commerce options, we can help you find and integrate the best one for your business. Website is a page or collection of pages on the World Wide Webthat contains specific information which was all provided by one person or entity and traces back to a common Uniform Resource Locator (URL).

SAAS / Cloud Computing

According to Gartner, a growing number of ISV’s are delivering their software solutions in a ‘Software as a Service’ or (SaaS) model. The SaaS model appeals to customers as it allows them to consume only the amount of product they need.

Cloud Solutions reduces capital expenditure because the software is delivered over a ‘Cloud’, in turn reducing the need for capital expenditure in terms of purchasing and installing new hardware to support a new application. It also decreases the need for support staff as the software provider manages the environment including telecommunication, sizing, backup and recovery and user authentication.

KarmaBay assists you in determining which ‘Cloud’ solution suits your needs best.

Business Intelligence & Data Warehousing

Improve a business’ performance with well-informed decision making. Business Intelligence & Data Warehousing are critical decision support systems for any modern organization today. KarmaBay’s comprehensive BI & DW services for organizations enables them to access and analyze large volumes of business data. With experience in implementing both COTS and custom solutions in the financial, healthcare, pharmaceuticals, media, education and telecom domains to manage data collection, storage and analysis, KarmaBay stands far apart from the rest.

BlockChain

We offer workshops, training, development and consulting to provide a cohesive understanding of blockchain and distributed ledger technology and how it will benefit their organization by showcasing use cases, value proposition and innovation strategies.

• Our Services: We work with leading business leaders on understanding the value of blockchain to provide new growth opportunities and define blockchain investment decisions. To bring stakeholders together to understand the blockchain opportunity better.
• We Advise: We advise on strategy and best uses of blockchain to provide a foundational understanding and impact of blockchains to stakeholders.
• We Build: We provide full life cycle product management and development to build products that add great value to our customers.
• We Train: We provide both business and technical level training to ready your team to understand and manage blockchain projects better.

CICD / DevOps

• Github To Jenkins Integration
• Jenkins Build
• Jenkins To Artifactory
• Deploy final Binary to Artifactory or other binary repository
• Jenkins To Chef/Salt integration
• Jenkins can trigger Salt or Chef run to take binary from repository and deploy it to server of choice
• A push to a github branch can trigger the start of your whole CICD pipeline
• Integrate the Github code-review feature, to enable code reviews and restrict which push can trigger a deploy
• Different branches can trigger different jenkins builds
• Pull code from github
• Run any Junit Tests or Integration Tests
• Build final binary (any build package)

Configuration Management

• Manage systems via Chef or Salt
• Maintain states among the servers
• Register all servers with Chef or Salt masters
• Manage security updates and patches on all servers
• Create recipes/states for different development stacks
• Use recipe/state to spin up jenkins instances for developers to use
• User recipe/state to automatically create development vm’s with full stack setup
• Manage the whole infrastructure via simple commands
• Can make vm deployment and management self service
• Easily control large groups of vm’s
• Enable orchestration

Infrastructure Management

• VMware Size, Design and implement VMware environment including rack & stack servers, installation of esxi, VCenter configuration, Vsphere cluster configuration, Network configuration using standard or distributed switch, Storage datastore, HA, DRS, VRealize Operations Manager, VMware SRM, etc.
• Other Virtualization – Docker containers, Solaris zones & containers, Citrix Xen Server, Virtual Box
• Storage Management – Design, Implement & Maintain SAN & NAS storage systems (HP 3PAR, EMC, Netapp, Nimble), Monitoring, upgrade, replication, backup, Brocade switch configuration, etc.
• Private Cloud – Architect and implement On-premise Private Cloud using Cloudstack
• Public Cloud – AWS Management
• Linux/Unix System Administration –
  1. Server installation, configuration, package management, Configuration management, Network Management, Backup Management (Netbackup), Troubleshooting Performance Issues, Kickstart, Nagios monitoring, Disaster Recovery, Patch Management.
  2. Server Automation using salt, puppet, ansible or chef.
• Windows Systems Administration
• Database Administration – Basic installation & configuration of Mongo DB, MySQL, Postgres, MSSql, Oracle.
• Bigdata – MAPR & Hortonworks Administration
• Network Administration – IP Phones etc.
  1. Install and configure the WAN router for internet connection, or between the offices.
  2. Install and configure Firewall to secure the network from internal and external network.
  3. Install and configure the Wireless Controller with Access Points to provide the Wi-Fi connectivity for laptops and mobile devices.
  4. Network cable management